10 | The data that is filled in does not match with identity card | Repair ID data |
11 | NIK does not match the format | Upload supporting document (Kartu Keluarga/NPWP/BPJS Kesehatan) |
12 | NIK already registered in another account | Chat with CX team |
13 | NIK data is bolded manually | Upload supporting document (Kartu Keluarga/NPWP/BPJS Kesehatan) |
14 | Identity card blurry or got spotlight or cannot be read | Upload ID again |
15 | The Identity card uploaded is not (KTP/Passport/KITAS) | Upload ID again |
16 | Identity card is not fully captured | Upload ID again |
17 | Part of the data on the photo ID card is missing so it can’t be read in its entirety | Upload ID again OR Upload supporting documents (Kartu Keluarga/NPWP/BPJS Kesehatan) |
18 | If the identity card is broken up to the data section on the identity card | Upload ID again |
19 | ID card has expired | Upload ID again |
20 | Photo ID card is not original | Upload ID again |
21 | The background of the user’s pass photo on the ID card is not blue/red | Upload ID again OR Upload supporting documents (Kartu Keluarga/NPWP/BPJS Kesehatan) |
22 | Pass photo in identity card is not original but only patch photo | Chat with CX team |
23 | Combination photos are not clearly visible or partially covered | Upload selfie with ID again |
24 | Combination photos only contain face images | Upload selfie with ID again |
25 | Combination photo of the user holding another identity card other than (KTP/Passport/KITAS) | Upload selfie with ID again |
26 | Combination photos do not directly hold an identity card | Upload selfie with ID again |
27 | Photos taken indirectly | Upload selfie with ID again |
28 | User wearing veil | Chat with CX team |
29 | Indicated in violation of the Terms and Conditions of the application | Fraud user - Can’t do anything |
30 | We need confirm your KYC with some data | Chat with CX team |
31 | Identity card of supporting document expired | Upload supporting documents - (Kartu Keluarga, NPWP, BPJS Kesehatan) |
32 | Photo of supporting document is blurry or can’t be read | Upload supporting documents - (Kartu Keluarga, NPWP, BPJS Kesehatan) |
33 | Photo of supporting document is a random object/image | Upload supporting documents - (Kartu Keluarga, NPWP, BPJS Kesehatan) |